To evaluate the institution of Transition Care in 40 nursing homes in Munich, this project will survey the structure, the process, and the results of Transition Care. Variety of methods and diversity of interviewees have been the chief goals. Transition Care deals with all the problems which can occur when elderly people are no longer able to live independently and must move into a nursing home. This evaluation of Transition Care should provide a basis for municipal decisions regarding further fi-nancial support; at the same time it will indicate ways to improve the benefits of Transition Care. The evaluation uses various methods of collecting data, both qualitative and quantitative, and both reactive and non-reactive. The sampling procedure assures that all persons who are involved in Transition Care are included in the evaluation. Following principles of process management, the evaluation covers four research foci: Effectiveness, Customer Acceptance/Satisfaction, Cost Efficiency and Quality.

Schlagworte
Transition Care, Process Management, Evaluation, Triangulation